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Cajify Support
Need help with Cajify? Find answers below or write to us — we read every message.
Contact support
For technical issues, purchase questions, bug reports or privacy requests, email us.
Expected response time: within 48 hours (business days).
contact@pholarsec.comFrequently asked questions
Which label paper should I buy?
Any A4 or Letter label sheet that matches one of the layouts — the app shows the Avery / L-series references. Print a test page first. See the label printing guide for details.
Can my partner scan the boxes?
Yes. Export a .cajify file and import it on their phone.
Are my photos uploaded?
No. Photos and inventory stay on your device.
Is Pro a subscription?
You choose: a one-time lifetime purchase or a yearly plan with a 3-day free trial. To cancel the yearly plan, see the steps below.
Troubleshooting
My labels are misaligned.
Print at 100% (“Actual size”), turn off “Fit to page” and borderless scaling, and check that the paper size in the print dialog matches the sheet (A4 or Letter). Print a test page on plain paper and hold it against a label sheet before using labels.
A QR code won't scan.
Make sure there's enough light, hold the phone steady and move it a little closer or farther until the code fits in the frame. Faded, smudged or very small prints scan poorly: reprint with better print quality or a larger layout.
How do I share the inventory with my partner?
Export a .cajify file and send it to them; they import it in Cajify on their phone. The file is not encrypted, so share it only with people you trust.
I'm moving to a new phone.
Export a .cajify file on the old phone and import it on the new one — it works between iPhone and Android. Then restore Cajify Pro with Restore purchases.
Cajify Pro isn't unlocked after buying.
Open the paywall and tap Restore purchases, signed in with the same Apple ID or Google account you used to buy.
How do I export my data?
Export and import of .cajify files is free. Inventory PDF and CSV exports are part of Cajify Pro.
How to cancel a subscription
Subscriptions are billed and managed by Apple or Google. We cannot cancel them for you.
iPhone and iPad (App Store)
- Open the Settings app.
- Tap your name, then Subscriptions.
- Select Cajify.
- Tap Cancel Subscription and confirm.
Android (Google Play)
- Open the Google Play app.
- Tap your profile picture, then Payments & subscriptions → Subscriptions.
- Select Cajify.
- Tap Cancel subscription and follow the instructions.
Deleting the app does not cancel your subscription. Cancel it in your store settings before or after deleting the app.
Refunds
Refunds are handled by the store under its own policies. App Store: reportaproblem.apple.com. Google Play: Google Play refund policies.
Report a problem
Copy this template into your email so we can help faster. Screenshots or screen recordings are very welcome.
App: Cajify App version: Device model: OS and version (e.g. iOS 18.1 / Android 15): What happened: Steps to reproduce:contact@pholarsec.com
Legal information
Cajify
Support and legal information
Support, privacy, terms and subscription information are always available for users and store reviewers.